Customer Service

SHIPPING & DELIVERY

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 12:00 noon (CET). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

Shipping addresses in other areas not listed will be add an additional surcharge + standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (CET).

RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of uninstalled, or defective item. Used items cannot be returned unless defective. Returned items should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Items must be returned within 30 days of receipt of items.

GIFTS
When returning a gift, a Art of Eco Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned items.

RETURNING ITEMS BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Please allow 10 to 14 days for the processing of your return.

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